FACTS

FREQUENTLY ASKED QUESTIONS

How can I sign up to your mailing list?

Head to our home page and scroll down to the bottom where you will see an option to sign up to our newsletter.

Has my order been shipped yet?

If you wish to track your order, please contact us at info@talbotavenue.com and we can update you on its status.

What is your returns policy?

If for any reason you are not completely satisfied with your purchase, we will offer a refund or exchange, exclusive of shipping costs, within 14 days from the time you receive the goods.  Please note, this excludes any sale items and gift coupon purchases.  To request a return, please email us at info@talbotavenue.com so that we can resolve any issues.

All returned items must be returned in perfect condition (unused, unwashed, undamaged and in original packaging.  We may refuse to issue a refund or exchange for returned goods if they are worn, damaged or altered in any way.

Unfortunately we are unable to refund the initial postage costs on all orders.  Talbot Avenue is not responsible if returned items are lost in transit.

Please include a copy of your invoice in your returned parcel so we can track this back to your order payment to issue a refund.

If you wish to return an item for exchange, please email us at info@talbotavenue.com with the details of the exchange.  Please note we can only exchange items that are of equal dollar value to the returned item.  Should stock no longer be available for exchange, a refund will be issued.

Where do you ship to?

We ship worldwide.

How much does shipping cost?

Within Australia we offer regular and express (next day) shipping.

Regular Shipping is AUD$9.95

Express Shipping is AUD$15.00

 

Please see below international shipping rates.

New Zealand Shipping is AUD$20.00

Shipping to all other countries is AUD$30.00

When will my order ship?

Orders are sent out within 24 hours of being placed.  Orders are shipped out during business hours, Monday – Friday.  Orders placed after hours, on weekends and public holidays will be processed the next business day.

How long does delivery take?

Regular shipping, within Australia, is delivered within 3-7 business days from the date of dispatch.  Please allow up to 10 business days during peak periods.

Express shipping, within Australia, is delivered within the next business day from the date of dispatch for all metropolitan areas.  Please allow 2-5 days for all outer suburbs.

Orders sent to New Zealand are delivered between 3-10 business days.

Orders sent to all other countries are delivered up to 10-12 business days.

Is my personal information kept private?

Talbot Avenue is committed to ensuring the privacy of your personal information.

We collect information from you when you register to our site, place an order or subscribe to our mailing list. The personal information we collect from you is collected during our dealings with you. We may collect personal information such as your name, address and contact details. Talbot Avenue does not share this information with any third parties.

We use this information to process transactions and to send periodic emails, which may be in relation to your order. If you sign up to our newsletter, this information will be used to send you emails regarding updates, news, special offers etc.

To ensure the safety of your information, all supplied sensitive/credit information is transmitted via SSL technology. We do not store any credit card details after a transaction has been completed.

By using our site, you consent to our website’s privacy policy. If you have any questions regarding our privacy policy, please email info@talbotavenue.com. This privacy policy was last updated March 2015.

How can I remove my details from your mailing list?

To unsubscribe from our newsletters, simply click unsubscribe at the bottom of the newsletter email.

How can I contact you?

We love to talk!

Please feel free to contact us by either heading to our contact page and filling out an enquiry form, by emailing us at info@talbotavenue.com or call us at +61 413 310 379 or +61 409 557 475.

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